PlayoutONE Licensing Issues

Sometimes in PlayoutONE you can have trouble with licensing the software. First things to check are that the license email is correct and the code is correct. These are two things that can easily be mistyped or even copied wrong. Sometime an extraneous character can be enough to stop licensing.

If the user is on Windows 7 it's worth opening Internet Explorer, going to the "Tools" menu and choosing "Internet Options" and then the "Advanced" tab on the Internet Options window.

Make sure in there that the SSL and TLS options are ticked.

The PlayoutONE component that accesses the license server relies on the IE framework, so any config in IE will pass through to this component.

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